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PHONE SUPPORT
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EMAIL SUPPORT
Send an email now to inquiries@thewhitegloveus.com
FREQUENTLY ASKED QUESTIONS
What makes The White Glove & Co. different from other cleaning services?
We are not a volume-based cleaning company. Our work is intentional, detail-driven, and relationship-focused. Each service is designed around consistency, discretion, and respect for the personal spaces we are invited into. We believe true luxury is felt — not rushed.
Do I need to start with a Deep Cleaning before ongoing services?
Yes. Our Signature Deep Care is required before beginning any ongoing Home Care program. This initial service establishes our standard, allows us to understand your home fully, and ensures long-term consistency and preservation of materials.
What is included in ongoing Home Care services?
Our ongoing services (weekly, bi-weekly, or monthly) focus on maintaining balance, cleanliness, and harmony throughout your home. Each visit follows a rotating detail approach, ensuring all areas receive attention over time while preserving a natural, lived-in elegance.
How do I choose between weekly, bi-weekly, or monthly service?
It depends on your lifestyle, household rhythm, and personal preferences. • Weekly care offers maximum continuity and support • Bi-weekly care balances maintenance with flexibility • Monthly care provides a professional refresh and long-term preservation We are happy to guide you during your consultation.
Do you bring your own supplies and equipment?
Yes. We arrive fully equipped with professional-grade products and tools selected to protect fine finishes, surfaces, and materials. Specialty products can be accommodated upon request.
Can I customize my service or add extra tasks?
Absolutely. Our À La Carte Menu allows you to enhance your service with options such as refrigerator or oven care, linen refresh, interior detailing, and light organization — thoughtfully integrated as needed.
Will I have the same cleaning professional each visit?
Whenever possible, yes. Consistency builds trust. Ongoing clients are paired with a dedicated professional who becomes familiar with your preferences, routines, and standards.
Are you insured and bonded?
Yes. The White Glove & Co. is fully insured, and our team members are carefully vetted and trained to meet our standards of professionalism and discretion.
How do I prepare for my first service?
After booking, you will receive a welcome guide outlining simple preparation steps. We recommend securing valuables, providing access instructions, and sharing any specific preferences so we may serve you seamlessly.
How do I request a quote or get started?
You may contact us through our Contact Us page, email, or phone. We begin with a brief conversation followed by a complimentary in-home consultation to understand your needs and provide a tailored estimate.
Do you accept all clients?
Our services are offered by private consultation only, ensuring we provide intentional care and attention to every home.
Can I see pricing online?
Investment in our services is discussed during a private consultation, allowing us to tailor every experience to your residence.
How often do you schedule visits?
Frequency is curated based on your home’s needs and your lifestyle preferences.
Are your products safe?
We use carefully selected, premium products appropriate for high-end finishes and sensitive materials.
Do you serve all of Northeast Florida?
We thoughtfully serve select residential communities from Jacksonville to St. Augustine.
A PRIVATE INTRODUCTION
This brief form allows us to prepare for a thoughtful and personalized consultation.
Business Hours
Mon-Fri: 8:30am - 5:30pm
Sat-Sun: Closed
Contact Us
904 788-0730
inquiries@thewhitegloveus.com
Location
Private Residential Care
Northeast Florida
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The White Glove & Co.